The Secrets of Facilitation delivers a clear vision of facilitation excellence and reveals the specific techniques effective facilitators use to produce consistent, repeatable results with groups Author Michael Wilkinson has trained thousands of managers, mediators, analysts, and consultants around the world to apply the power of SMART ожзыч (Structured Meeting And Relating Techniques) facilitation to achieve amazing results with teams and task forces He shows how anyone can use these proven group techniques in conflict resolution, consulting, managing, presenting, teaching, planning, selling, and other professional as well as personal situations.  Во второй2004 г Твердый переплет, 320 стр ISBN 0787975788.